Introduction
Experti360 ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. We comply with applicable data protection laws, including Colombia's Law 1581 of 2012 and its regulatory decrees.
1. Information We Collect
We collect information you provide directly (name, email, phone, company data), information collected automatically (device info, IP address, browser type, usage patterns), and information from third parties (WhatsApp/Meta APIs, payment processors). We do not collect sensitive data such as health information, biometric data, or political opinions.
2. How We Use Your Information
We use your information to: (a) provide, maintain, and improve the Platform; (b) process transactions and send related information; (c) send technical notices and support messages; (d) respond to comments and questions; (e) develop new products and services; (f) detect and prevent fraud; (g) comply with legal obligations.
3. Information Sharing and Disclosure
We do not sell your personal information. We may share information with: (a) service providers who perform services on our behalf (hosting, payment processing, analytics); (b) WhatsApp/Meta for message delivery; (c) law enforcement when required by law; (d) successors in connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 90 days for backup and legal compliance purposes, after which it is securely deleted. You may request earlier deletion subject to legal retention requirements.
5. Your Rights
You have the right to: (a) access your personal data; (b) rectify inaccurate data; (c) request deletion of your data; (d) restrict or object to processing; (e) data portability; (f) withdraw consent at any time. To exercise these rights, contact privacy@experti360.com. We respond within 15 business days.
6. Cookies and Tracking
We use essential cookies for authentication and session management, functional cookies for preferences, and analytics cookies to understand Platform usage. You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality. We do not use third-party advertising cookies.
7. Children's Privacy
The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it immediately. Contact us if you believe a child has provided us with personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notification. Your continued use of the Platform after changes constitutes acceptance of the updated policy.